Privacy Policy

1. Introduction

Career Solutions Group LLC ("CSG," "we," "us," "our"), operated by Chris Stambolidis, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at courses.careersolutionsgroup.org ("the Site"), purchase our courses, or interact with our services.

By using the Site or purchasing our products, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

When you create an account, make a purchase, or interact with us, we may collect:

• Full name
• Email address
• Billing address
• Payment information (processed securely through Stripe; we do not store your full credit card number)
• LinkedIn profile URL (if provided during a coaching session booking)
• Resume or other career documents (if uploaded during a coaching session booking)
• Any information you provide in communication with us via email or other channels
• Responses to intake questions when booking a 1:1 Live Strategy Session

Information Collected Automatically

When you visit the Site, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited and time spent on the Site
• Referring website or link
• Date and time of visit

This information is collected through cookies, log files, and similar technologies.

Information from Third-Party Services

We may receive information about you from third-party services we use, including:

• Kajabi (course platform): account activity, course progress, purchase history
• Stripe (payment processor): transaction confirmations, payment method type
• Mailchimp (email marketing): email engagement data such as opens and clicks
• Acuity Scheduling (booking): session scheduling information
• LinkedIn: publicly available profile information if you interact with our LinkedIn content

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process your purchases and provide access to courses and services
• To create and manage your account on our platform
• To communicate with you about your purchases, account, and course updates
• To send you marketing emails about new products, content, or promotions (you can opt out at any time)
• To schedule and conduct 1:1 Live Strategy Sessions
• To improve our website, courses, and services
• To respond to your questions and support requests
• To detect and prevent fraud or unauthorized access
• To comply with legal obligations

4. Email Communications

When you create an account, make a purchase, or download a free resource, you may be added to our email list. We send the following types of emails:

• Transactional emails: purchase confirmations, account information, course access details
• Course-related emails: onboarding sequences, progress check-ins, and course updates
• Marketing emails: new products, content, events, and promotions

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email. Transactional emails related to your account and purchases cannot be opted out of.

Our email communications are sent through Kajabi and Mailchimp. Your email address and engagement data (opens, clicks) are stored on these platforms subject to their respective privacy policies.

5. Cookies and Tracking

We use cookies and similar technologies to improve your experience on the Site. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of cookies we use:

• Essential cookies: Required for the Site to function properly, including login authentication and secure payment processing
• Analytics cookies: Help us understand how visitors use the Site so we can improve it
• Marketing cookies: Used to deliver relevant content and track the effectiveness of our marketing efforts

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Site, including your ability to log in and access course content.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with the following categories of service providers who assist us in operating our business:

• Kajabi: Course hosting, account management, and email delivery
• Stripe: Payment processing
• Mailchimp: Email marketing and communications
• Acuity Scheduling: Session booking and scheduling
• Google Analytics: Website traffic analysis (anonymized data)

These service providers are authorized to use your personal information only as necessary to provide services to us and are contractually obligated to protect your information.

We may also disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Secure HTTPS encryption on all pages of the Site
• Payment processing through Stripe's PCI-compliant infrastructure
• Access controls limiting who can view your personal data
• Regular review of our data collection and storage practices

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

• Account and purchase data: Retained for as long as your account is active and for a reasonable period afterward for record-keeping and legal compliance purposes
• Course progress data: Retained for as long as your account is active
• Email communication records: Retained in accordance with Kajabi and Mailchimp retention policies
• Payment records: Retained as required by applicable tax and financial record-keeping laws
• Career documents uploaded for coaching sessions: Retained only for the duration of the coaching engagement unless you request earlier deletion

You may request deletion of your personal data by contacting us at support@careersolutionsgroup.org. Please note that some information may be retained as required by law or for legitimate business purposes.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain exceptions
• Opt-out: You can unsubscribe from marketing communications at any time
• Data portability: You can request your data in a commonly used, machine-readable format

To exercise any of these rights, contact us at support@careersolutionsgroup.org. We will respond to your request within 30 days.

10. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, contact us at support@careersolutionsgroup.org.

11. International Users

The Site is operated from the United States. If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Site, you consent to the transfer of your information to the United States.

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdiction with data protection laws, you may have additional rights under applicable regulations such as the GDPR. Contact us at support@careersolutionsgroup.org to exercise these rights.

12. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.

13. Third-Party Links

The Site may contain links to third-party websites, including but not limited to LinkedIn, our main website at careersolutionsgroup.org, and other resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated via email to registered users or by posting a notice on the Site.

Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Career Solutions Group LLC
Email: support@careersolutionsgroup.org
Website: careersolutionsgroup.org